This tool verifies and addresses many Windows Update problems. Before you contact technical support, you should use the Microsoft System Update Readiness Tool as discussed in Microsoft article 947821. Contact technical support for assistance with this process or to evaluate other alternatives. You may need to take ownership of the file to delete it. One possible workaround for the reboot loop condition is to access a command prompt through the Windows Recovery Environment and delete the file \Windows\winsxs\pending.xml file. You could also get into a situation where the reboot repeats indefinitely. If failover occurs before the required Windows Update reboot, the target may not operate properly or it may not boot. (Check the windowsupdate.log file.) Also, do not failover or failback if the target is waiting on a Windows Update reboot.
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